FAQ
Quick answers to the most common questions.
Q.How do I deposit?▾
Open the Deposit page from the header (the wallet pill +) or sidebar, pick a coin/network, and send to the generated address. Funds credit on the first network confirmation — usually under 5 minutes.
Q.I topped up my account, but the money didn't arrive.▾
If you encounter a similar problem, please write to support indicating: payment date, payment method, payment details. If your time zone is not UTC+3:00, please indicate your time zone or city/region of residence.
Q.Are there any fees for deposits and withdrawals?▾
A commission of 1% of the amount is charged for deposits and withdrawals.
Q.How long do withdrawals take?▾
The payment process takes from 1 minute to 24 hours from the moment the application is created. Sometimes, it can be delayed up to 2 days.
Q.My withdrawal was rejected, what should I do?▾
Most likely you entered the data incorrectly or violated our rules. Please double-check the payment details on your withdrawal request, or write to support for clarification.
Q.Are the games fair?▾
Every in-house game is provably fair. House edges are published on each game's page. Crash, Roulette, Mines, Plinko, Keno, Coinflip, and Blackjack each rely on cryptographic randomness committed before each round.
Q.What's the minimum bet?▾
$1 across most games. Jackpot has a higher floor of $100 because it's a shared-pot game. Maximum bet on single-line games is $1,000.
Q.What bonuses can I get?▾
To make your stay on the site most interesting, we have provided a rich system of incentives and bonuses. We regularly publish fresh promo codes in our communities, with a cash bonus and a deposit bonus.
Q.Can I play with multiple accounts?▾
No, registering more than one account is prohibited by the rules. If you play from several accounts, the site administration has the right to cancel the current withdrawals to clarify the transactions, and also has the right to issue an account block.
Q.Do I have to verify my identity (KYC)?▾
No KYC required for crypto deposits and withdrawals. Just sign up with email or Telegram and play.
Q.What does the Transactions page show?▾
It's a live list of online payouts to player wallets — recent withdrawals processed by the casino. Open it from the header to see who's been winning across the site lately.
Q.I think I have a gambling problem. What can I do?▾
Open Responsible Gaming from the sidebar and apply a deposit limit, time-out, or self-exclusion right there. Support can also lock your account permanently on request.
Q.How does the Premium account work?▾
To increase your account level to Premium, you must make a corresponding deposit required by the system, and then contact support to activate the Premium status. If your balance exceeds $15,000 (funds that are being processed for withdrawal are also taken into account), activation of Premium status will be required. All withdrawals that are being processed will be canceled before Premium status is activated. Premium status gives you commission-free withdrawals and deposits, a personal support manager, a purple frame and "Premium" status in our website chat, and weekly promotional codes for $400.
Q.What is the additional verification (protection from bots)?▾
This is protection against hackers and third-party software — cases of suspicious activity have become frequent. If the system notices suspicious activity, it assigns additional verification. If protection has assigned you additional verification, don't worry: after you have completed it, nothing will change and you can use our site without any problems, like before.